Store policies
Everything about shipping, returns, privacy and terms of use.
Policy
Shipping & delivery
Last updated: [date]
We get your order to you fresh and fast, packed to protect its quality on the way.
1
Delivery areas
We deliver to every city and region of Saudi Arabia through trusted courier partners.
2
Delivery times
1–3 business days for major cities and 3–[5] business days elsewhere.
3
Shipping fees
Free on orders over [SAR 200]; otherwise the fee is shown before payment.
4
Wholesale orders
Wholesale orders (cartons, paste and dibs) are shipped in coordination with our sales team and can be delivered to your warehouse.
5
Order tracking
You’ll receive a tracking number as soon as your order ships.
Basateen Al Wahat Industrial Co. — LLC · Unified No. 7038496001 · 3543 Al Nasr St, Al Aziziyah, Riyadh 14514
Policy
Returns & exchanges
Last updated: [date]
Your satisfaction comes first. Because dates are food, our policy protects both you and product safety.
1
Eligible cases
You may exchange or return a product that arrives damaged, differs from your order, or falls short on quality.
2
Request window
Requests must be made within [3] days of delivery, with a photo of the issue.
3
Non-returnable
Opened items for reasons unrelated to quality, and wholesale orders prepared to request.
4
Refunds
Refunds go to the original payment method within [7–14] business days of approval.
Basateen Al Wahat Industrial Co. — LLC · Unified No. 7038496001 · 3543 Al Nasr St, Al Aziziyah, Riyadh 14514
Policy
Privacy policy
Last updated: [date]
We respect your privacy and protect your personal data in line with Saudi regulations.
1
Data we collect
Name, mobile, email, address and the order details needed for purchase and delivery.
2
How we use it
To fulfil and communicate about orders, and to send offers only with your consent.
3
Sharing
We never sell your data; we share it only with delivery and payment partners as needed.
4
Payment security
Payments run through secure, encrypted gateways; we never store your card details.
5
Your rights
You can ask to access, correct or delete your data at any time.
Basateen Al Wahat Industrial Co. — LLC · Unified No. 7038496001 · 3543 Al Nasr St, Al Aziziyah, Riyadh 14514
Policy
Terms & conditions
Last updated: [date]
By using the Basateen Al Wahat store you agree to the following terms.
1
Pricing
All prices are in Saudi riyals including VAT; wholesale prices are set by separate quotation.
2
Availability
Varieties depend on harvest and season; we’ll tell you right away if an item is unavailable.
3
Product labelling
Our packs carry the mandatory food-label information required by the Saudi FDA.
4
Intellectual property
All store content, logo and brand identity belong to Basateen Al Wahat Industrial Co.
Basateen Al Wahat Industrial Co. — LLC · Unified No. 7038496001 · 3543 Al Nasr St, Al Aziziyah, Riyadh 14514
